Custodial Support Plan (Custodial Support)
Q: I already pay for domain, email, and hosting subscriptions. Why should I pay for custodial services too?
A: The Custodial Support Plan is not a replacement for those subscriptions — it’s an insurance-style service that protects access, continuity, and recovery. You keep paying subscription fees to registrars and hosting providers; this plan pays for secure storage, documented access procedures, and a verified handoff process so you won’t lose access or face long downtime if something goes wrong.
Q: What exactly does the plan cover?
A: We securely store your account access (where you authorize us), keep a documented record of credentials and recovery steps, perform periodic checks to verify access, and provide a controlled process to transfer access back to you or a designated party quickly and safely. It does not include active support, troubleshooting, or subscription fees.
Q: How does that help me in a real situation?
A: Common scenarios:
- Someone leaves or forgets login details — we can get you back in without costly delays.
- A registrar or host requires proof of ownership — our documented records speed verification.
- Emergency handoff (illness, business sale, or transition) — we provide a secure, auditable transfer to the new administrator.
Q: How is access stored and protected?
A: Access is stored per a documented agreement with you; credentials are encrypted, access is limited to authorized personnel, and we maintain a clear change log. We recommend adding 2FA/secondary protections where supported — in many cases we store recovery steps or emergency codes instead of 2FA tokens.
Q: Will you change my subscriptions or billing?
A: No. You remain the account owner and continue to pay any subscription invoices. Our role is custodial: we hold and safeguard the access information and manage handoffs per the agreement. Any changes to accounts or billing require your prior written approval.
Q: How do I stop the service or get my credentials back?
A: You can terminate the custodial agreement per the contract notice terms. At termination we’ll securely return credentials, revoke any delegated access we hold, and provide a final transfer report.
Short summary: Custodial Support: $30.00/month — Securely store and document your domain, email, and site access so you can recover or transfer control quickly and cleanly; subscription fees remain your responsibility.
Pay-As-You-Go & Subscription Plans — Common Questions
Q: How do I choose between Pay-As-You-Go and a subscription plan?
A: Choose Pay-As-You-Go if you only need occasional help — it’s best for one-off diagnostics and repairs. Choose a subscription (Priority Care or Priority Support) if you want faster scheduling, reduced diagnostic costs, and predictable monthly budgeting. If you need hardware procurement and installation as a focus, pick the Hardware-First option.
Q: What does the Initial Diagnostic Assessment include and why is it charged?
A: The $75 Initial Diagnostic Assessment covers structured AREAR troubleshooting: collecting symptoms, testing likely causes, and producing a clear report with recommended next steps and pricing. Charging for diagnosis prevents unnecessary work and ensures major repairs are approved before they begin.
Q: What are the main differences between Priority Care and Priority Support?
A: Priority Care (home users) offers reduced diagnostic fees, priority scheduling, and discounted labor. Priority Support (business) provides faster response windows, included triage time, faster escalation, and may waive diagnostic fees depending on scope.
Q: If I have a subscription, do I still pay for parts or major repairs?
A: Yes. Subscriptions cover diagnostic and scheduling priority, not the cost of replacement parts or major labor unless specifically included in a custom plan. Hardware and major repair costs are quoted separately and require your approval before work proceeds.
Q: Can I change my plan later?
A: Yes — plans can be upgraded or downgraded. Upgrades typically take effect immediately and are prorated; downgrades follow the contract's scheduling and billing rules. We’ll walk through details when you request a change.
Short summary: Pay-As-You-Go covers one-off diagnostics and repairs. Priority Care ($20–$40/mo) is for home users; Priority Support ($60–$120+/mo) is for business-critical systems. Hardware-First handles procurement and installs. Subscriptions do not include third-party fees or hardware unless specified.
Enroll or ask a question
Use the Subscribe page to request enrollment, or call 512-540-6522 to discuss needs and confirm plan fit. We’ll confirm scope, pricing, and any onboarding steps before activation.