Best for one-time or occasional tech issues.
Initial Diagnostic Assessment
$75
Every issue begins with a structured AREAR diagnostic.
Includes:
- Onsite or remote initial assessment
- Basic troubleshooting and environment review
- Identification of likely cause(s)
- Clear explanation of findings
- Repair options and pricing before any major work
If you choose to proceed with repair work, the $75 diagnostic fee is applied toward the total cost.
Repair Work
- Flat-rate or hourly pricing depending on the issue
- All work requires approval before execution
- Included: Single-incident diagnosis, recommended next steps, applied diagnostic fee if repair approved.
- Not included: Ongoing support, parts, or subscription discounts.
Best for home users who want lower costs and faster service.
Monthly Plan: $20-$40
Includes:
- Reduced diagnostic fee ($75 -> $40-$50)
- Priority scheduling over non-members
- Discounted labor rates
- Structured AREAR troubleshooting on all service calls
All repairs still require approval after diagnosis.
- Included: Reduced diagnostic fees, priority scheduling, discounted labor.
- Not included: Replacement parts, third-party subscription fees, or extensive project work unless agreed.
Best for small businesses or clients who rely heavily on their systems.
Monthly Plan: $60-$120+ (based on needs)
Includes:
- Reduced or waived diagnostic fee
- Priority response and scheduling
- Discounted labor rates
- Structured AREAR troubleshooting with faster escalation
- Limited triage time per incident included
All major work requires approval before execution.
- Included: Priority response, included triage time, faster escalation, lower diagnostic costs.
- Not included: Hardware, third-party subscription fees, and major project work unless part of a custom plan.
For clients focused on upgrades or replacements.
Includes:
- Hardware supplied at cost + handling margin, or customer-provided parts
- Installation and configuration support
- Compatibility guidance before purchase
- Discounted or standard labor depending on plan
Labor is always billed separately from hardware unless otherwise specified in a service plan.
- Included: Hardware sourcing (optional), installation, configuration, compatibility guidance.
- Not included: Ongoing subscription fees or unrelated software troubleshooting outside the scope of the hardware work.
Custodial Support Plan
$30.00 / month
Holding and safeguarding your domain, email, and site access under a documented agreement. No active support included.
- Included: Secure storage of access credentials, documented recovery steps, periodic verification, and controlled handoff process.
- Not included: Active troubleshooting, subscription fees, or changes to account billing without prior authorization.
Custodial Support Plan — Frequently Asked Questions
Q: I already pay for domain, email, and hosting subscriptions. Why should I pay for custodial services too?
A: The Custodial Support Plan is not a replacement for those subscriptions — it’s an insurance-style service that protects access, continuity, and recovery. You keep paying subscription fees to registrars and hosting providers; this plan pays for secure storage, documented access procedures, and a verified handoff process so you won’t lose access or face long downtime if something goes wrong.
Q: What exactly does the plan cover?
A: We securely store your account access (where you authorize us), keep a documented record of credentials and recovery steps, perform periodic checks to verify access, and provide a controlled process to transfer access back to you or a designated party quickly and safely. It does not include active support, troubleshooting, or subscription fees.
Q: How does that help me in a real situation?
A: Common scenarios:
- Someone leaves or forgets login details — we can get you back in without costly delays.
- A registrar or host requires proof of ownership — our documented records speed verification.
- Emergency handoff (illness, business sale, or transition) — we provide a secure, auditable transfer to the new administrator.
Q: Isn’t this something I could do myself?
A: You can maintain credentials yourself, but many businesses struggle with secure storage, up-to-date documentation, and reliable off-site recovery. We provide a consistent, secure process and an auditable agreement that third parties (hosts, registrars, buyers) respect. That consistency is the main value.
Q: How is access stored and protected?
A: Access is stored per a documented agreement with you; credentials are encrypted, access is limited to authorized personnel, and we maintain a clear change log. We recommend adding 2FA/secondary protections where supported — in many cases we store recovery steps or emergency codes instead of 2FA tokens.
Q: Will you change my subscriptions or billing?
A: No. You remain the account owner and continue to pay any subscription invoices. Our role is custodial: we hold and safeguard the access information and manage handoffs per the agreement. Any changes to accounts or billing require your prior written approval.
Q: What about security and liability?
A: Security is handled according to the agreement: encrypted storage, least-privilege access, and documented handoff procedures so expectations are clear. The agreement spells out responsibilities and limits of liability. If you’d like, we can include required notification timelines or an escrow-style release process in the contract.
Q: How do I stop the service or get my credentials back?
A: You can terminate the custodial agreement at any time (see contract for notice period). At termination we’ll securely return credentials, revoke any delegated access we hold, and provide a final transfer report.
Q: Who should consider this plan?
A: Small businesses, busy owners, and any organization that values continuity — especially those with single-person admins, infrequent logins, or third-party dependencies (e.g., website builders, email providers). It’s also useful when preparing for a sale or handing the business to a new manager.
Short summary: Custodial Support: $30.00/month — Securely store and document your domain, email, and site access so you can recover or transfer control quickly and cleanly; subscription fees remain your responsibility.
Applies to all plans.
All work follows the AREAR troubleshooting workflow:
Assess -> Research -> Explore -> Apply -> Resolve
- No guessing or blind repair work
- All major work requires approval after diagnosis
- Clear communication of findings before escalation