Best for one-time or occasional tech issues.
Initial Diagnostic Assessment
$75
Every issue begins with a structured AREAR diagnostic.
Includes:
- Onsite or remote initial assessment
- Basic troubleshooting and environment review
- Identification of likely cause(s)
- Clear explanation of findings
- Repair options and pricing before any major work
If you choose to proceed with repair work, the $75 diagnostic fee is applied toward the total cost.
Repair Work
- Flat-rate or hourly pricing depending on the issue
- All work requires approval before execution
Best for home users who want lower costs and faster service.
Monthly Plan: $20-$40
Includes:
- Reduced diagnostic fee ($75 -> $40-$50)
- Priority scheduling over non-members
- Discounted labor rates
- Structured AREAR troubleshooting on all service calls
All repairs still require approval after diagnosis.
Best for small businesses or clients who rely heavily on their systems.
Monthly Plan: $60-$120+ (based on needs)
Includes:
- Reduced or waived diagnostic fee
- Priority response and scheduling
- Discounted labor rates
- Structured AREAR troubleshooting with faster escalation
- Limited triage time per incident included
All major work requires approval before execution.
For clients focused on upgrades or replacements.
Includes:
- Hardware supplied at cost + handling margin, or customer-provided parts
- Installation and configuration support
- Compatibility guidance before purchase
- Discounted or standard labor depending on plan
Labor is always billed separately from hardware unless otherwise specified in a service plan.
Applies to all plans.
All work follows the AREAR troubleshooting workflow:
Assess -> Research -> Explore -> Apply -> Resolve
- No guessing or blind repair work
- All major work requires approval after diagnosis
- Clear communication of findings before escalation